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FAQ

  • I dont know what treatment I need, how do I know what to book?"
    We understand it can be difficult when choosing a treatment that is right for you, but do not worry, that is what we are here for. Just book what you think and our team of experienced practitioners will consult with you on the day prior to any treatment being carried out. Think of your booking as though your securing a timeslot, and not a specific treatment.
  • Can I cancel or reschedule my appointment?
    Cancellations and Reschedules more than 5 working days in advance: You are allowed to reschedule an appointment more than 5 working days in advance, doing this will not effect your deposit . Simply sign-in to your account and navigate to your bookings. You can also cancel your appointment with us, however deposits are strictly non-refundable in any given time frame. See cancellation fee
  • Can I book for myself and a friend?
    You can of course bring an occupant to travel with you to your appointment, however we only allow patients into our treatment rooms, your friend or relative will be looked after by our reception team in the waiting room. UPDATE COVID-19 We are no longer able to provide a waiting area at any of our clinic locations, due to social distancing. You must attend your appointment alone.
  • Can I bring my children?
    Apologies, we do not accept children into ANY of our treatment rooms. You will be asked to rebook your appointment should you not attend your appointment alone, due to our safety and practice. Your deposit will be forfeited or if you havent provided you will be charged the cancellation fee.
  • I am no longer able to attend the rest of my appointment course, can I get a refund?"
    Unfortunately not, courses of treatments are strictly non-refundable.
  • Do you offer consultations?
    Yes! Complementary consultations are carried out on the day prior to any treatment given. Here you can discuss with your practitioner any desires or concerns you may have, procedure and amount selection, and any treatment plans recommended for the future. These are inclusive of your treatment costs and fees. Alternatively, you can book for a separate consultation, and then return to clinic for treatment on a different day if you wish. We offer 30 and 60 minute consultation slots. Please note these types of consultations are chargeable, and are not redeemable against any new appointment you proceed to book, as you are paying for a consultation/time slot with SLH aesthetics clinic and the team, their expertise and ongoing treatment advice.
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