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Terms and Conditions 

Booking terms and conditions


By proceeding with my booking I confirm that I understand and agree to the following terms and conditions:

  • All clients must be 18+ years old at the time of treatment.

  • If you are unable to provide ID when asked, we will not proceed with the treatment and you will lose your deposit.

  • We are not able to treat those who are medically unwell for treatment or have any contra-indications on the day. Please see further below for a full list of exclusions.

  • We do not offer refunds of deposits, or any payments made to SLH aesthetics clinic, after your treatment has been carried out, under ANY circumstances.

  • Deposits are Strictly Non Refundable under any circumstances, we can however reschedule your appointment if 5 WORKING DAYS notice is given, and the newly rebooked slot is within 4 weeks of your original appointment date thus depending on available diary space. If not this will mean loss of your deposit


Is the consultation free?

  • No. The deposit is for your consultation/time slot with SLH aesthetics clinic and the team, their expertise and ongoing treatment advice, but is redeemable against treatment carried out on the day.


What if I’m late?

  • We understand things can delay your arrival. We do expect you to leave time for any delays which may occur and take responsibility for arriving on time.

  • If you arrive more than 15 minutes late we do reserve the right to cancel your appointment with a non-refundable deposit.


Will I definitely be able to have treatment for my chosen booking on the day?

  • We cannot promise that treatment can be carried out on that day, as there are many reasons that may prevent you from having the procedure done, i.e. migration of product, poor technique from previous injectors, or contra-indications such as coldsores and skin infections (please see full list below).

  • All of the above prevent treatment on the day but without a face to face consultation with our qualified practitioner this can’t be detected.

  • If for any reason you can’t have treatment on the day, this will still forefit your deposit as it’s the time of the practitioner you’re paying for.

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